Cancellation & Refunds Policy
Last updated 2 August 2026
Most FITX orders never need a refund, because you pay for garments only after you have tried them on and decided to keep them. This policy covers the cases where money does need to come back to you.
1. Cancelling before the partner sets out
You can cancel free of charge from the app at any time before a delivery partner has collected your garments — the order screen shows a cancel option for exactly as long as this is possible. Nothing is charged, and the pieces go straight back on the shop shelf.
2. Cancelling after the partner has set out
Once a partner has accepted your order and started collecting garments, the trip has cost us real time and travel. If you cancel at that point, or nobody is available at the address, the ₹99 delivery fee remains payable. No garment charges apply.
3. If nothing fits
You keep nothing, you pay nothing for garments. Only the ₹99 delivery fee applies. This is the normal, expected outcome of a visit and is not treated as a return.
4. Garments you decided not to keep
These are handed back to the delivery partner during the visit and never charged, so there is nothing to refund. Your partner confirms the final list on their device in front of you before taking payment.
5. Refunds for a kept garment
If a garment you paid for turns out to be defective, damaged or not the item shown in the app, contact us within 48 hours of the delivery with your order number and a photo. Once we confirm the issue:
- We collect the garment from you at no cost to you.
- We refund its full price to the original payment method within 5–7 business days of collection.
- If you paid in cash, the refund is sent by UPI to the mobile number on the order, within the same 5–7 business day window.
Garments that have been worn, washed, altered or damaged after delivery are not eligible.
6. If we cancel
If we cannot complete a delivery — no partner is available, or a shop cannot supply a piece — we cancel the order and you are charged nothing at all. Any amount already collected is refunded in full to the original payment method within 5–7 business days.
7. How to raise it
Call or message +91 80892 86491, or email irfanroyalxd@gmail.com, quoting your order number. We acknowledge every request within 48 hours. Unresolved complaints can be escalated to our grievance officer, Irfan S, Proprietor, at the same contacts.