Privacy Policy

Last updated 2 August 2026

The short version We collect your name, phone number and delivery address so a partner can bring clothes to your door, and your location so we can show you shops that can reach you. We do not sell your data, we do not track your browsing, and there are no advertising or analytics tools in this app. We never see your card or UPI PIN.

Who we are

FITX is a try-at-home clothing delivery service operating in Kollam and Kollam, Kerala, India. In this policy "we" and "FITX" mean the operator of the FITX app; "you" means the person using it.

What we collect, and why

Your name and phone number. Typed by you when you save a delivery address. The delivery partner needs them to find you and call you. This is also how we identify your orders — FITX has no passwords and no account system.
Your delivery address and any note ("2nd floor, blue door"). Given by you, shown to the partner delivering your order.
Your location, if you allow it. Used to show which shops can reach you, and — when you save an address — to record where your door is so the partner can navigate to it. You can refuse; the app still works, and you can place a pin manually instead.
Your orders. What you asked to try, the sizes, what you kept or returned, the amount, and how you chose to pay. This is your receipt and our record of the transaction.
A notification token, if you allow notifications. A random identifier from Google that lets us tell you the partner has arrived. It is not linked to your identity by Google.

What we do NOT collect

No card numbers, UPI PINs or bank credentials. Payment happens inside your own UPI app or in cash at your door — those details never reach FITX.
No advertising identifiers, no analytics, no third-party trackers. There are no such tools in this app.
No contacts, photos, microphone, files or browsing history.
No email address, date of birth, gender or government ID.

Who else sees it

The delivery partner assigned to your order sees your name, phone number and address — only for that order, only while it is live.
Google, to deliver notifications to your phone (Firebase Cloud Messaging) and to open maps for navigation.
Nobody else. We do not sell, rent or share your personal data with advertisers, data brokers or any other company.
We may disclose data if required by Indian law or a court order.

Where it is stored

Your data is held in a managed database and object storage operated for us by Sealos, on servers located outside India (United States region). Transfers are protected in transit by HTTPS. By using FITX you consent to this transfer.

How long we keep it

Order records are retained as long as needed for customer support, accounting and legal obligations. Saved addresses stay until you delete them in the app; logging out of FITX removes your addresses, phone number and order history from your device. Notification tokens are deleted when they stop working.

Your rights

Under India's Digital Personal Data Protection Act, 2023 you may ask us to show you the personal data we hold about you, correct anything wrong, delete it, or withdraw a consent you gave (such as location). Ask us on WhatsApp at +91 80892 86491 and we will respond within a reasonable period. That number is also our grievance contact if you are unhappy with how we have handled your data.

Children

FITX is not intended for children under 18, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.

Changes

If we change this policy we will update the date at the top. Material changes will be announced in the app.