Delivery Policy

Last updated 2 August 2026

FITX does not ship by courier. A delivery partner carries your garments to your door by road, waits while you try them on, and takes back whatever you do not keep — all in a single visit.

1. Where we deliver

Kollam and the surrounding areas, Kerala. If your address falls outside the area we can reach, the app tells you before you place the order and no charge is made. We do not deliver outside India.

2. When your order arrives

• Same day for orders placed before the daily cut-off shown in the app (currently early evening, so the partner's round finishes in daylight).
• Next day for orders placed after the cut-off. The app tells you this before you confirm and asks you to agree — we never silently move a delivery to tomorrow.

We do not offer timed slots. Your partner calls you when they are close.

3. What arrives

Up to 3 garments, the exact pieces and sizes you chose, collected from the shops listed on your order. If a piece becomes unavailable before collection, we contact you and it is removed from the order at no charge.

4. The visit

Your partner waits 15 minutes while you try everything on. They are paid to wait, so take the time. The fitting window starts when you show them the 4-letter code in your app, which confirms the right person is at your door.

5. Delivery charges

A flat ₹99 per trip, regardless of how many of the 3 garments you order or keep. Collected at your door along with any kept garments. There is no separate charge for taking unwanted pieces back.

6. If nobody is home

Your partner calls first. If they cannot reach you or nobody answers the door, the trip is marked undelivered and the ₹99 fee remains payable; no garments are charged. See the Cancellation & Refunds Policy.

7. Delays

Traffic, weather and shop timings can delay a visit. If we cannot deliver on the promised day, we cancel the order and charge nothing. We do not deliver on days when partner shops are closed.