Terms of Service

Last updated 2 August 2026

The short version Pick up to 3 items, pay a flat delivery fee, a partner brings them and waits 15 minutes while you try. Keep what fits and pay only for that; hand the rest back at the door. The clothes belong to the shops — we deliver them.

What FITX does

FITX arranges for garments held by partner shops in Kollam to be brought to your address so you can try them on at home. FITX is a delivery and discovery service. The garments are sold by the shops; FITX is not the manufacturer, and prices shown are the shops' own counter prices.

Placing an order

You may request up to 3 garments per trip. This is a physical limit — what one partner can carry and wait out.
A flat delivery fee (shown before you confirm, currently ₹99) covers the trip regardless of how much you keep.
Garments are single physical pieces. A piece already reserved by another customer cannot be ordered, and we may cancel if an item turns out to be unavailable — you pay nothing in that case.
We deliver only within our stated service area and hours.

The try-on

The partner waits approximately 15 minutes at your door while you try the garments.
The fitting room begins when the partner enters a code shown on your phone. This confirms he is physically present.
You mark what you are keeping. The partner then checks the returned pieces and confirms on his device: his confirmation is the record of the transaction. Please agree the total with him before he leaves.
Returning everything is a completely normal outcome. You still pay the delivery fee, and nothing else.

Payment

Payment is collected at your door: the price of what you keep, plus the delivery fee, by UPI or cash.
UPI payments go directly from your UPI app to our account. FITX does not process or store card or bank details.
Garments you hand back are not charged.

Cancellation and refunds

You may cancel free of charge any time before the partner sets out; use the cancel option on the order screen.
If we cannot complete a delivery, nothing is charged.
Because nothing is paid until the door, refunds are rare. If you believe you have been charged incorrectly, contact us on WhatsApp within 48 hours and we will investigate and correct genuine errors.
Garments you chose to keep are sold by the shop. Exchange or return of a kept item is subject to that shop's own policy — the whole point of trying at home is that you decide before you buy.

Your responsibilities

Give an accurate address and a phone number you will answer.
Try garments in a clean, dry place. Please do not damage, stain, or remove tags from pieces you intend to return.
You may be asked to pay for a returned garment that has been damaged beyond ordinary trying-on.
Treat delivery partners with respect. We may refuse service for abusive behaviour.

Availability

FITX is a small, new service. We may change hours, service area, fees or features, and there may be times we cannot deliver. Prices and availability shown in the app depend on the shops and can change.

Liability

We take reasonable care to deliver on time and as described, but we are not liable for indirect or consequential losses. Nothing here limits any right you have under Indian consumer law, including the Consumer Protection Act, 2019.

Governing law

These terms are governed by the laws of India, and the courts of Kollam, Kerala have jurisdiction.

Contact

WhatsApp +91 80892 86491.